Yes, we offer both Standard and Express shipping across Australia. Shipping rates are calculated at checkout.

Yes, we ship worldwide. Please note that international orders may be subject to duties, taxes, and customs fees, which are the responsibility of the purchaser.

Yes, we can ship to P.O. boxes.

Ready-to-wear pieces are typically dispatched within 3–5 business days. Couture and made-to-order pieces follow the production timelines listed on the product page. Standard and express shipping options are available worldwide. Shipping times may vary. For the most up-to-date delivery information, we recommend checking Australia Post domestic and international service updates.

International orders may be subject to local customs duties, taxes or delays. These charges are set by local authorities and are the responsibility of the recipient. As regulations vary by country, we recommend checking with your local customs office for guidance. If duties remain unpaid and an order is returned or cancelled, a refund cannot be issued. Delays caused by customs or international tariffs are outside of our control.

If you have any questions, our customer care team is here to assist. Please contact support@23rdandmadison.com.

If your order includes both ready-to-wear and made-to-order items, pieces may be dispatched separately depending on availability. You will receive shipping confirmation once each item is on its way.

If your order isn’t quite right, we accept returns for store credit within 14 days of delivery. Items must be unused, in original condition and returned in original packaging with no damage or markings. Made to order and custom garments are final sale and not eligible for return.

Refunds or exchanges are only offered for faulty or damaged items in line with Australian Consumer Law. Shipping fees are non-refundable and return shipping remains the responsibility of the purchaser. We recommend using a trackable shipping service.

To request a return, please email our customer care team at support@23rdandmadison.com with your order number and reason for return and we will be in touch to assist.

- Be unused

- In the same condition that you received it

- In the original packaging

- Have no damage or markings on the garment

NON-RETURNABLE ITEMS INCLUDE:

- CUSTOM PIECES

- MADE TO ORDER PIECES

- Gift Cards