We’ve improved our returns service, it’s now seamless as possible for you!
Starting from January 6th, 2021 we will only accept returns (for a credit note) via our online return process. You can now start your return with your 23rd and Madison account. To begin the returns process please login to your account at https://23rdandmadison.com/account/ If you do not have an account for 23rd and Madison.com, please create an account using the email address you used to place the order.
An account can be made at: https://23rdandmadison.com/account/register. This will automatically add past orders to your account.
Once logged in, click on the "Orders" option on the side panel. Click on the order that contains the item you want to return and click the “Make a return” button. This will initiate the return process, you will need to select your reason for return, and what items you will be returning. After this is completed, click the “Download form” button. This will automatically fill out a return form with all the details you need to return your item. Please ensure you read all the information regarding your return before mailing the return. Print out the form and put it in the parcel addressed to: Fulfilio c/o StarTrack 3PL - 40 Annandale Road Melbourne Airport VIC 3045 Australia.
Please note for change of mind returns we only offer a credit note. We do not offer exchanges or returns. You can refer to our returns policy on our website through the following link: https://23rdandmadison.com/pages/shipping-returns.
Also, in regard to using credit to exchange for an alternative size please understand that we cannot guarantee that that the item you require will be in stock at the time you are issued with credit.
Finally, we do not provide an Australia Post label for the return as return shipping is payable by the customer. Please ensure that you return the item via a prepaid and traceable Australia Post-delivery option. 23rd and Madison takes no responsibility for missing incoming parcels without proof of delivery.
Once we have received your returned items in original condition, we will provide you with a credit note in the form of a gift card to use on our site!