Shipping
Ready-to-wear pieces currently available are typically dispatched within 3–5 business days, while couture and made to order designs follow the production timelines listed on each product page. If you require your piece for a specific date or upcoming event, please contact our customer service team prior to ordering and we will do our best to assist.
Shipping timeframes are estimates and not guaranteed. 23RD & MADISON is not responsible for delays once an order has left our studio or for parcels lost, stolen or delayed in transit.
Australia
For the most up-to-date delivery information please refer to Australia Post service updates.
International
International delivery times and service updates can be found via Australia Post International Delivery.
United States
Prices for orders shipped to the United States are inclusive of import duties and taxes.
Customs & Duties
For destinations outside Australia and the United States, orders may be subject to local customs duties, taxes or delays. These charges are set by local authorities and are the responsibility of the recipient. We recommend checking with your local customs office for guidance. If duties or taxes remain unpaid and the order is returned or cancelled we are unable to offer a refund. Delays caused by customs or international tariffs are outside of our control.
Returns
Ready to wear returns for store credit are accepted within 14 days of delivery. Items must be unworn, in original condition and returned in original packaging with no damage or markings. Sale items and gift cards are final sale and not eligible for return.
Couture and made to order pieces are final sale. Each gown enters production the moment your order is placed and is made for you, so these orders cannot be changed, returned or cancelled. We recommend a final tailoring with your local seamstress to sit perfectly to you.
Production timelines are listed on each product page and are estimates. The current range is five to seven months from the date of order. Timelines are not guaranteed and may be affected by sourcing, atelier capacity or circumstances outside our control. If you require your piece by a specific date, you must contact us before ordering so we can confirm whether it can be met.
Couture pieces are made to the size you select, following our couture size guide. They are not made to individual body measurements unless a made-to-measure service has been agreed with us in writing. The cost of any alterations is your responsibility.
Each couture piece is made by hand. Slight variation in the fall of the fabric, placement of detail and finish is inherent to couture and is not considered a fault.
Refunds are offered only for faulty or damaged items in accordance with Australian Consumer Law. Shipping fees are non-refundable. Return shipping is the responsibility of the purchaser and we recommend using a trackable service. All return parcels remain the responsibility of the purchaser until received by 23RD & MADISON.
To request a return please email our customer care team at support@23rdandmadison.com with your order number and reason for return and we will be in touch to assist.
23RD & MADISON reserves the right to decline any return or exchange that does not meet our quality standards or arrives outside the designated return window. We reserve the right to refuse or adjust a refund if the returned item does not meet our inspection standards. 23RD & MADISON does not assume responsibility for lost, stolen or mishandled return packages.