SHIPPING TIMES

At 23rd & Madison, we prioritise a seamless and luxurious shopping experience. All orders are typically dispatched within 1-3 business days. However, during our exclusive launches and promotional periods, please expect slight delays.

SHIPPING WITHIN AUSTRALIA

For the most up-to-date information regarding Australian shipping, kindly refer to Australia Post Service Updates.

SHIPPING OUTSIDE AUSTRALIA

For international orders, please check the latest updates on Australia Post International Delivery.

CUSTOMS & DUTIES

Please note, 23rd & Madison is not responsible for any customs duties, taxes, or related fees on international orders. These are the responsibility of the purchaser.

Should you have any further inquiries, our dedicated support team is here to assist. Feel free to reach out to us at support@23rdandmadison.com.

PRE-ORDERS

For pre-orders placed alongside in-stock items, please be aware that two separate shipments will be processed, and corresponding shipping fees will apply for each at checkout.

RETURNS

We want you to be delighted with your purchase. If you’re not completely satisfied, we offer returns for store credit within 14 days from the date of delivery.

For returns, please follow our online return procedure here.

Items must be returned in their original condition within 14 days of receipt. After receiving and inspecting your return, we will notify you via email of the approval or rejection of your credit note or refund.

Refunds or exchanges will only be considered if the item is defective or damaged due to our error. All sale items are final sale and are not eligible for refund or exchange.

If you’ve received a faulty item, please contact us immediately at support@23rdandmadison.com, and we will guide you through the return process.

Shipping costs are non-refundable.

We strongly suggest using a trackable shipping service or purchasing shipping insurance.

All return parcels remain the responsibility of the purchaser until received by 23rd & Madison.

TO BE ELIGIBLE FOR A RETURN, YOUR ITEM MUST:

- Be unused

- In the same condition that you received it

- In the original packaging

- Have no damage or markings on the garment

NON-RETURNABLE ITEMS INCLUDE:

- Gift Cards

- All Sale Items

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven't received your refund, please first check your bank account. Then, contact your credit card company or bank, as processing times may vary. If you still have not received it, please reach out to us at support@23rdandmadison.com.

We only replace items if they are defective or damaged, in accordance with Australian Consumer Law.

 

To complete your return, please follow the instructions here.