Shipping
Ready-to-wear pieces currently available are typically dispatched within 3–5 business days, while couture and made to order designs follow the production timelines listed on each product page. If you require your piece for a specific date or upcoming event, please contact our customer service team prior to ordering and we will do our best to assist.
Shipping timeframes are estimates and not guaranteed. 23RD & MADISON is not responsible for delays once an order has left our studio or for parcels lost, stolen or delayed in transit.
Australia
For the most up-to-date delivery information please refer to Australia Post service updates.
International
International delivery times and service updates can be found via Australia Post International Delivery.
Customs & Duties
Applicable import duties and taxes are included in the price shown for your destination.
Returns
Ready to wear returns for store credit are accepted within 14 days of delivery. Items must be unworn, in original condition and returned in original packaging with no damage or markings. Sale items and gift cards are final sale and not eligible for return.
Couture and made to order pieces are final sale. Each gown enters production the moment your order is placed and is made for you, so these orders cannot be changed, returned or cancelled.
Production timelines are listed on each product page and are estimates. The current range is five to seven months from the date of order. Timelines are not guaranteed and may be affected by sourcing, atelier capacity or circumstances outside our control. If you require your piece by a specific date, you must contact us before ordering so we can confirm whether it can be met.
Couture may be produced to one of our published standard sizes or made-to-measure where arranged with our team prior to production.
For made-to-measure orders, the gown is developed using the individual measurements supplied and confirmed by the customer. An in-person appointment is not required and our team can guide international clients through the process remotely.
Made-to-measure does not remove the possibility of final tailoring. Minor alterations may still be recommended once the gown is received and are the responsibility of the customer unless otherwise agreed in writing.
Each couture piece is made by hand. Slight variation in the fall of the fabric, placement of detail and finish is inherent to couture and is not considered a fault.
Refunds are offered only for faulty or damaged items in accordance with Australian Consumer Law. Shipping fees are non-refundable. Return shipping is the responsibility of the purchaser and we recommend using a trackable service. All return parcels remain the responsibility of the purchaser until received by 23RD & MADISON.
To request a return please email our customer care team at support@23rdandmadison.com with your order number and reason for return and we will be in touch to assist.
23RD & MADISON reserves the right to decline any return or exchange that does not meet our quality standards or arrives outside the designated return window. We reserve the right to refuse or adjust a refund if the returned item does not meet our inspection standards. 23RD & MADISON does not assume responsibility for lost, stolen or mishandled return packages.