All orders are dispatched within 1-3 business days. However, during launches and promotions, this may extend.
Due to the current COVID-19 Pandemic there may be some delays to the shipping of your products.
We will still be dispatching items within the timeframe above, however the shipping time (especially international shipping) may be increased.
Australia Post is unable to give exact time frames, however you can see an up to date look at their most recent estimates below:
WITHIN AUSTRALIA: https://auspost.com.au/service-updates
OUTSIDE AUSTRALIA: https://auspost.com.au/service-updates/international-delivery-updates
23rd & Madison will not be held liable for any customs/duties/taxes related fees that might be incurred from orders international to Australia. These fees are the responsibility of the purchaser.
If you have any further questions please do not hesitate to get in touch with our friendly staff on firstname.lastname@example.org and we'll do our best to answer your questions.
When ordering pre-order products at the same time as other goods in stock, please note that there are two (2) shipments (pre-order and other) and therefore two (2) shipping fees added together at checkout.
We only accept returns (for a credit note) via our online return process. Please view the procedure here.
Our returns policy lasts 14 days. If 14 days have gone by since the delivery of your item, unfortunately we cannot offer you any exchange, credit or refund.
In the event you want to return an item (within 14 days from date of delivery), we can offer a credit note only.
Refunds or exchanges will only be provided in the event that an item is not in its intended original condition, is damaged or missing parts for reasons due to our error. Sale items also cannot be refunded.
In the event that you have received a faulty item, please contact us at email@example.com so we can organise your return.
Shipping costs are non-refundable.
For change of mind, you will be responsible for paying for your own shipping costs for returning your item. We will only provide a credit note for the cost of the product. Depending on where you live, the time it may take for your exchanged product to reach you may vary and we will attempt to send your replacement as soon as possible.
We strongly suggest using a trackable shipping service or purchasing shipping insurance.
All return parcels remain the responsibility of the purchaser until received by 23rd & Madison.
TO BE ELIGIBLE FOR A RETURN, YOUR ITEM MUST:
- Be unused
- In the same condition that you received it
- In the original packaging
- Have no damage or markings on the garment
NON-RETURNABLE ITEMS INCLUDE:
- Gift Cards
- All Sale Items
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your credit note or refund. If you are approved, your credit note or refund will be processed and a credit will automatically be applied to the original method of payment. Credit notes will be given for change of mind.
Please note: change of mind also includes ordering the wrong size and the wrong colour.
LATE OR MISSING REFUNDS (IF APPLICABLE)
If you haven’t received a refund yet, first check your bank account again. Then, contact your credit card company. It may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
To complete your return, please follow the instructions here.
We only replace items if they are defective or damaged.
Our policies are in accordance with the Australian Consumer Law.