At 23RD & MADISON we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use and disclose your personal data when you visit or make a purchase from 23rdandmadison.com (the Site).
1. Collecting your information
We collect personal information to provide you with a seamless shopping experience. The types of information we collect include device information, order information and customer support information.
Device information
Examples collected: web browser version, IP address, time zone, cookie data, pages viewed, search terms and site interactions. This is used to optimise site performance and improve your shopping experience. It is collected automatically via cookies, log files and tracking technologies, and shared with Shopify, our e-commerce platform.
Order information
Examples collected: name, billing and shipping address, payment details, email and phone number. This is used to process your purchase, manage shipping, provide invoices and communicate order updates. It is provided directly by you at checkout and shared with Shopify to process transactions securely.
Customer support information
Used to assist with enquiries and provide a seamless customer service experience. It is provided directly by you when you contact us.
2. Sharing your information
We share your personal information only as necessary to provide our services. Our store is powered by Shopify, and you can review Shopify’s privacy policy here. We may also disclose personal information if required by law or to protect our rights.
3. Behavioural advertising & marketing
We use your information to provide personalised marketing and targeted advertising. Google Analytics helps us understand customer behaviour on our site; learn more here or opt out here. We may share site usage data to show tailored ads on platforms like Facebook and Google. You can opt out via Facebook Ads Settings, Google Ads Settings and Bing Ads Settings. For more information on targeted advertising, visit the Network Advertising Initiative.
4. Your rights & data protection
If you reside in the European Economic Area (EEA) or California (CCPA), you have rights regarding your personal data, including access and portability (request a copy of your personal data), correction and deletion (update or delete your data upon request) and opt-out (decline marketing communications or targeted advertising). To exercise these rights, contact us at support@23rdandmadison.com.
5. Cookies & tracking
Cookies enhance your browsing experience by remembering preferences and tracking site activity. You can manage or disable cookies through your browser settings. Learn more at All About Cookies. The types of cookies used are functional, performance, advertising and social media cookies. You can also limit tracking via Do Not Track (DNT) settings in your browser.
6. Updates to this policy
We may update this Privacy Policy to reflect operational, legal or regulatory changes. Please review this page periodically for updates.
Last updated: June 2026
For any questions, concerns or privacy-related requests, please contact us at support@23rdandmadison.com.
23RD & MADISON, J403 / 444 Jones Street, Ultimo NSW 2007, Australia