At 23rd & Madison, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose your personal data when you visit or make a purchase from 23rdandmadison.com (the “Site”).

1. Collecting Your Information

We collect personal information to provide you with a seamless shopping experience. The types of information we collect include:

Device Information

• Examples collected: Web browser version, IP address, time zone, cookie data, pages viewed, search terms, and site interactions.
• Purpose: To optimise site performance and improve your shopping experience.
• Source: Automatically collected via cookies, log files, and tracking technologies.
• Shared with: Shopify (our e-commerce platform).

Order Information

• Examples collected: Name, billing/shipping address, payment details, email, and phone number.
• Purpose: To process your purchase, manage shipping, provide invoices, and communicate order updates.
• Source: Provided directly by you at checkout.
• Shared with: Shopify (to process transactions securely).

Customer Support Information

• Purpose: To assist with inquiries and provide a seamless customer service experience.
• Source: Provided directly by you when you contact us.

2. Sharing Your Information

We share your personal information only as necessary to provide our services:

• Shopify: Our store is powered by Shopify. You can review Shopify’s privacy policy here.
• Legal Compliance: We may disclose personal information if required by law or to protect our rights.

3. Behavioural Advertising & Marketing

We use your information to provide personalised marketing and targeted advertising:

• Google Analytics: Helps us understand customer behaviour on our site. Learn more here or opt-out here.
• Advertising Partners: We may share your site usage data to show tailored ads on platforms like Facebook and Google. You can opt out:
  • Facebook Ads Settings
  • Google Ads Settings
  • Bing Ads Settings

For more information on targeted advertising, visit the Network Advertising Initiative.

4. Your Rights & Data Protection

If you reside in the European Economic Area (EEA) or California (CCPA), you have rights regarding your personal data, including:

• Access & Portability: Request a copy of your personal data.
• Correction & Deletion: Update or delete your data upon request.
• Opt-Out: Decline marketing communications or targeted advertising.

To exercise these rights, contact us at support@23rdandmadison.com.

5. Cookies & Tracking

Cookies enhance your browsing experience by remembering preferences and tracking site activity. You can manage or disable cookies through your browser settings. Learn more at All About Cookies.

• Types of Cookies Used: Functional, performance, advertising, and social media cookies.
• Opt-Out: You can limit tracking via Do Not Track (DNT) settings in your browser.

6. Updates to This Policy

We may update this Privacy Policy to reflect operational, legal, or regulatory changes. Please review this page periodically for updates.

Last updated: March 2025

For any questions, concerns, or privacy-related requests, please contact us at:

Email: support@23rdandmadison.com
Mail: 23rd & Madison, 336 Victoria Street, Darlinghurst NSW 2010, Australia