Our couture gowns are made to order by skilled artisans who specialise in couture bridal. To order is to commission one of our designs, made for you by hand over the five to seven months that follow.

Each gown is made entirely by hand. The fall of the fabric and the placement of every appliqué are worked one gown at a time, so no two are ever quite alike. This is the signature of couture.

Five to seven months from the day you order.

Once your gown is complete and has passed our quality checks, you will receive a shipping confirmation with tracking.

Tell us your date when you order. If it falls sooner than our usual timeline, contact our team to discuss a priority timeline.

Couture can be ordered in our standard AU 4-16 size range or created made-to-measure by arrangement. For made-to-measure orders, we will guide you through the measurements required before your gown moves into final cut and construction.

For our couture gowns, made-to-measure allows your piece to be created to your individual measurements rather than a standard size. We will guide you through the measurements required and work with our atelier to develop the fit of your gown.

The process can be completed remotely, so an in-person appointment is not required.

Where a sample try-on and fit consultation is available, the gown tried on will be a standard-size floor sample. Your own gown is made separately to your measurements, so the sample fit will not be an exact reflection of your finished piece.

As with all bridal gowns, final tailoring may still be recommended once your gown arrives, particularly for hem length, personal fit preference or any changes in measurements. Any final alterations are the responsibility of the client.

No. Our made-to-measure process can be completed remotely and we will guide you through all required measurements. In-person appointments, when available, are an optional sample try-on and fit consultation rather than a fitting of your own gown.

As with all bridal gowns, final tailoring with a local bridal seamstress may still be recommended once your gown is received, including for hem length, personal fit preference or changes in measurements. Unless otherwise agreed in writing, final alterations are the responsibility of the client.

Your gown enters production the moment your order is placed. For this reason, couture orders cannot be changed or cancelled once placed, and are final sale.

Our ready to wear is designed and made in Sydney, in limited runs. Pieces are in stock and ready to ship immediately unless marked pre-order.

Our ready to wear runs AU 6 to AU 14.

We offer Standard and Express shipping across Australia, calculated at checkout. See our Shipping and Returns page for detail.

We ship worldwide. Applicable import duties and taxes are included in the price shown for your destination. See our Shipping and Returns page for detail.

Applicable import duties and taxes are included in the price shown for your destination.

Yes.

Ready to wear can be returned for a credit note within 14 days of delivery, provided it is unworn and in original condition with original packaging. Refunds are offered only if a piece arrives faulty. Sale items and gift cards are final sale. Couture is made to order and cannot be returned, exchanged or cancelled. To start a return, email support@23rdandmadison.com with your order number.

Email us at support@23rdandmadison.com. We respond within one to two business days.

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