How can I contact you?

We’d love to assist you. Please email our team at support@23rdandmadison.com, and we’ll respond within 1–2 business days.

Do you ship within Australia?

Yes, we offer both Standard and Express shipping across Australia. Shipping rates are calculated at checkout. For full details, please visit our Shipping & Returns page.

Do you ship internationally?

Yes, we ship worldwide. Please note that international orders may be subject to duties, taxes, and customs fees, which are the responsibility of the purchaser. For more details, view our Shipping & Returns page.

What is your returns policy?

We accept returns for a credit note only within 14 days of receiving your item. Refunds or exchanges are only offered if the item is faulty or not in its original condition.

To initiate a return, please visit our Returns Process page or email us at support@23rdandmadison.com.

Do you ship to P.O. boxes?

Yes, we can ship to P.O. boxes.

What payment methods do you accept?

We accept Visa, Mastercard, PayPal, and AfterPay.